Shipping policy

At ELORA, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

  • Estimated delivery time is 3–5 business days within Pakistan.

  • Delivery timelines may vary depending on your location, courier service, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) are clearly mentioned at checkout.

  • Any promotional or free-shipping offers will be displayed on the website.

Cash on Delivery (If Applicable)

  • Cash on Delivery (COD) is available for selected locations.

  • Please ensure availability at the provided contact number at the time of delivery.

Delivery Delays

  • While we strive to meet delivery timelines, delays may occur due to:

    • Courier service issues

    • Weather or natural conditions

    • Public holidays or unforeseen events

  • ELORA is not responsible for delays caused by courier companies.

Incorrect Address / Failed Delivery

  • Customers are responsible for providing accurate and complete shipping details.

  • If a parcel is returned due to an incorrect address or failed delivery attempt, re-shipping costs will be borne by the customer.

Order Tracking

  • Tracking details will be shared once the order is dispatched (where applicable).

  • Customers may contact us for shipment updates.

Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos/videos for assistance.

  • Claims made after this period may not be accepted.

Contact Us

For any shipping-related questions, feel free to reach out:

ELORA
📧 Email: elora1661@gmail.com
📞 Phone: 0333-8634321