Refund policy
Last Updated: [18 Apr 2026]
At ELORA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy carefully before making a return request.
1. Eligibility for Returns
You may request a return if:
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The item was received damaged, defective, or incorrect
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The item is unused, unworn, and in its original condition
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The item is returned in its original packaging
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The return request is made within 7 days of delivery
Items that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Items
The following items are not eligible for return:
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Used or worn products
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Items damaged due to misuse
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Products without original packaging
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Sale or clearance items (if applicable)
3. Return Process
To initiate a return, please contact us with:
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Your full name
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Order number
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Reason for return
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Clear photos (if item is damaged or defective)
Send your request to:
Email: elora1661@gmail.com
Phone / WhatsApp: +92 3338634321
Our support team will review your request and provide further instructions.
4. Refund Policy
Once we receive and inspect the returned item:
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If approved, your refund will be processed within 5–10 business days
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Refunds will be issued to the original payment method
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Shipping charges (if any) are non-refundable unless the error was on our side
You will be notified via email once your refund has been processed.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of delivery.
6. Return Shipping
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Customers are responsible for return shipping costs unless the item was damaged or incorrect.
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We recommend using a trackable shipping service, as ELORA is not responsible for lost return shipments.
7. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit/debit card provider.
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Contact your bank (processing times may vary.